No need to venture into the mountains; you can have a natural little corner right at home. Carefully selected green plants suitable for indoor environments, evergreen year-round.

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Return & Exchange Policy

The Company abides by the following return eligibility terms. Products are eligible for return within7 calendar days from the customer’s actual receipt date, subject to the qualified scenarios specified below:
 
Eligible Return Scenarios
  • 1. The product has inherent quality defects;
  • 2. The product is damaged during transportation;
  • 3. Wrong item delivery or product inconsistency with the customer’s order. Returns or exchanges are acceptable on the premise that the product remains resalable for secondary sales.
Exclusions to the 7-Day No-Reason Return Policy
The 7-day no-reason return service is not applicable under the following circumstances:
  • 1. Personally customized products;
  • 2. Products that have been used (Electronic products are deemed used once powered on);
  • 3. Products with worn functional components, accessories or exterior surfaces;
  • 4. Products with lost or severely damaged outer packaging (normal unpacking for inspection excluded), which impairs secondary sales;
  • 5. Products that are non-returnable by product nature, and confirmed as non-returnable by the customer at the time of purchase;
  • 6. Other conditions where product integrity is compromised and secondary sales are affected.
Return Application Procedures
1. Personal Reason Returns & Exchanges
Customers may submit a return or exchange application via email to our after-sales service center within 7 days upon product receipt, provided that the product is intact and resalable. Our after-sales team will review and respond to your application within 1 to 3 working days after receiving your email. All shipping fees incurred from such returns or exchanges shall be borne by the customer.
2. Quality Issue Returns & Exchanges
For product quality problems, please send an application email to our official after-sales mailbox: service@mail.viddtljp.com within 7 days upon receipt of the goods. Our customer service team will process your application within 1 to 3 working days. All shipping fees incurred from such returns or exchanges shall be borne by the Company.
3. Refund Processing Rules
Please arrange return delivery with the courier company within 7 days after receiving the product. Once the courier confirms receipt of your returned goods and notifies our team, the Company will complete the full refund process within 15 working days.
Important Reminder
Please provide your order number, full name, and phone number and submit relevant information to our 24-hour online customer service when applying for a return.